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1. Introduction
Welcome to The American Electragram Company, Inc. ("Electragram," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@electragram.com.
When you visit our website electragram.com ("Website") and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
This policy applies to all information collected through our Website (such as electragram.com), our mobile or other downloadable applications, and/or any related services, sales, marketing, or events (we refer to them collectively in this policy as the "Service").
2. Information We Collect
We collect personal information that you voluntarily provide to us when registering at the Service, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Service, or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Service, the choices you make, and the products and features you use. The personal information we collect can include the following:
- Personal Information Provided by You: We collect names; email addresses; phone numbers; passwords; contact preferences; and other similar information.
- User Content: We collect the content you submit, upload, or transmit to the Service, including photos, images, folders, data, text, and greeting card messages ("User Content").
- Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
- Social Media Login Data: We may provide you with the option to register using social media account details, like your Facebook or Twitter account. If you choose to register in this way, we will collect the Information described in the section called "Third-Party Websites and Social Logins" below.
- Automatically Collected Information: We automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Service, and other technical information.
3. How We Use Your Information
We use personal information collected via our Service for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
We use the information we collect or receive:
- To facilitate account creation and logon process.
- To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us (such as your phone number for SMS or email address) for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
- To fulfill and manage your orders. We may use your information to fulfill and manage your subscription, orders, payments, returns, and exchanges made through the Service.
- To deliver services to the user. We use your User Content (such as photos and text) to create and deliver the digital communications you design.
- To post testimonials. We post testimonials on our Service that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial.
- To deliver targeted advertising to you.
- To request feedback.
- To protect our Services. We may use your information as part of our efforts to keep our Service safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions, and policies.
4. SMS and Text Messaging
As outlined in our Terms of Service, if you provide us with your phone number, we may send you text (SMS) messages. These messages may include operational messages about your use of the Service, as well as marketing messages, event invitations, personal correspondence, and greeting cards.
- Opt-Out: You can cancel the SMS service at any time. Just reply "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
- Support: If you are experiencing issues with the messaging program you can contact us directly at support@electragram.com.
- Rates: Standard data and message rates may apply whenever you send or receive such messages.
5. Will Your Information Be Shared With Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
6. Third-Party Websites and Social Logins
The Service may contain links to third-party websites or services (such as Facebook or Twitter) that are not affiliated with us. Once you have used these links to leave our Service, any information you provide to these third parties is not covered by this privacy policy, and we cannot guarantee the safety and privacy of your information.
If you choose to register or log in to our services using a social media account, we may have access to certain information about you. We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Service.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
8. How Long We Keep Your Information
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
9. How We Keep Your Information Safe
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk.
10. Your Privacy Rights
Depending on your location (such as the EEA, UK, or Canada), you may have certain rights under applicable data protection laws, including the right to request access, rectification, erasure, or data portability.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. To make such a request, please use the contact details provided below.
If you are a resident of California, you are granted specific rights regarding access to your personal information. Please refer to the "Contact Us" section to exercise these rights.
11. Information About Children
We do not knowingly solicit data from or market to children under 18 years of age. By using the Service, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Service. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
12. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
13. Contact Us
If you have questions or comments about this policy, you may email us at support@electragram.com or contact us by post to:
The American Electragram Company, Inc. 9 East 8th Street, #165 New York, NY 10003, United States
