Frequently
asked questions

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01. Platform Capabilities & Features

Electragram is a multi-channel marketing and event platform that lets you send beautifully branded communications via email, SMS, and WhatsApp - all from one unified dashboard.

SMS and WhatsApp messages maintain your brand's visual identity and achieve significantly higher open rates - up to 98% - compared to traditional email, making them an ideal channel for time-sensitive or high-priority communications.

Our platform is channel-agnostic, intelligently delivering messages through each recipient's available contact information. For example, if you have email and WhatsApp for one contact, only SMS for another, and only email for a third, your message automatically routes through the appropriate channel for each person—all from a single send.

Absolutely. Electragram differentiates itself through 'digital stationery' that replicates the tactile experience of premium paper correspondence. Beyond simple logo placement, you can customize envelope textures, opening animations, typography, and background visuals. This ensures that every touchpoint—whether a text message or an email—feels like a bespoke invitation rather than a generic notification, preserving your brand equity and 'opening ceremony' experience.

Yes. You can build automated communication sequences tailored to your event lifecycle. For example, you can schedule a 'Save the Date' via email, followed by a formal invitation via WhatsApp, automated RSVP reminders for non-responders, day-of event logistics via SMS, and a post-event 'Thank You' note. Our smart delivery system ensures guests receive the right message at the right time without manual intervention.

Yes, our RSVP forms are fully configurable to capture the data you need. You can add custom fields for dietary restrictions, travel details, plus-one names, or breakout session preferences. This data flows directly into your guest list management view, allowing you to export precise reports for your catering and logistics teams.

02. Team Collaboration & Access Management

We offer flexible team management settings. Depending on your subscription tier, you can invite multiple team members to your workspace to collaborate on designs, manage guest lists, and track analytics. We support role-based permissions (e.g., Admin, Editor, Viewer) to ensure team members have the appropriate level of access.

Electragram provides a restricted 'Check-in Only' mode for external door staff or temporary event personnel. This allows staff to scan QR codes and verify guest names on the day of the event without granting them access to your full database, private contact details, or marketing dashboard.

03. Contact Management & Integrations

Yes. You can upload CSV files to create distinct segments (e.g., 'VIPs', 'Press', 'General Admission') and manage them within a unified contact database. Our platform automatically deduplicates contacts, so if a VIP appears on multiple lists, they will only receive your message once. You can also tag and filter contacts to send hyper-targeted communications.

Yes. We offer integration with Google Sheets to keep your guest lists in sync. This is particularly useful for collaborative events where multiple stakeholders are adding names to a master spreadsheet. Changes made in your connected Google Sheet can automatically update your Electragram guest list, ensuring no invitation is missed.

Yes. For Enterprise clients, Electragram supports integrations with major ecosystems including Salesforce, Klaviyo, and Shopify. This allows you to sync customer data, trigger messages based on purchase behavior, and push event attendance data back into your CRM to enrich your customer profiles and calculate event ROI.

04. Branding & Deliverability

Electragram communications can be completely white-labeled to reflect only your company's brand. Enterprise clients receive domain customization and dedicated email sending infrastructure (including proper DMARC and SPF setup) to ensure all messages appear to come directly from your company domain. This white-label capability maintains brand consistency while improving email deliverability and open rates.

05. Security & Compliance

Security and privacy are foundational to our platform. Electragram is fully GDPR and CCPA compliant, ensuring that your data management meets the strictest global standards. We utilize enterprise-grade encryption for data in transit and at rest, and we never sell or share your contact lists. We also provide tools for easy data subject access requests and deletion to help you maintain compliance.

06. Pricing & Getting Started

Electragram offers flexible subscription plans designed to scale with your business needs whether you're a local business or a global luxury brand. All plans include a free trial period to explore the platform's full capabilities. Contact us for a personalized quote tailored to your specific marketing and event management needs.

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transform your
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